The enhanced concept of quality

Figure 3.160: The enhanced concept of quality

The quality of long-life capital goods such as luminaires and medical supply units is not limited to testable and qualifiable product characteristics as they are specified e.g. in sales documents and on the product type plate. The enhanced concept of quality includes the following levels:

  • Pre-sale services of the manufacturer for a trusting partnership with customers such as designers, commerce, the installing trades as well as consumers. They are increasingly focused on creating solutions to problems as opposed to a mere acquisition of products and their characteristics.

  • Clarity and integrity in terms of product characteristics are prerequisites for correct and mutually beneficial sales transactions.

  • Post-sales services of the manufacturer.

3.2.1.1 Luminaires
3.2.1.2.1 Pre sales service

SUBJECT SEARCH

  1. Luminaires
    1. Luminaires
    2. The enhanced concept of quality
      1. Pre sales service
      2. Product quality
      3. After sales service
      4. Quality management
      5. Example of planning aids
      6. Example of product informations
    3. Photometric classification
    4. Photometric properties
    5. Photo biological safety
    6. Mounting and electrical connection
    7. Luminaire labelling
    8. Luminaire operation
    9. LED luminaire operation
    10. Operation of FL luminaires
    11. Electrical safety
    12. Fire protection
    13. Electromagnetic safety
    14. Mechanical safety
    15. Chemical and miscellaneous impact
    16. Acoustic properties
    17. Ventilation properties
  2. Specific requirements on luminaires
  3. Luminaire selection
  4. Light management
  5. Light sources
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